This is not a slide deck. It is a working AI agent that handles billing, insurance verification, therapist matching, session scheduling, and account management for Talkspace members.
Ask it anything about plans and pricing, insurance coverage, switching therapists, scheduling sessions, or managing your account. It has real knowledge, real workflows, and real guardrails.
Built around real member scenarios that Talkspace's support team handles every day.
Guides members through coverage checks, explains copays, handles switching from out-of-pocket to insurance, and answers EAP questions.
Helps members switch therapists, understand credentials, request specialties, and navigate the matching process with zero friction.
Walks members through booking, rescheduling, and cancelling live video sessions, including the 24-hour cancellation policy.
Explains charges, billing cycles, payment method updates, and receipt access. Handles refund requests with empathy and policy awareness.
Handles cancellations, pauses, plan upgrades, downgrades, and reactivation with retention-aware guidance.
Detects crisis situations and immediately provides emergency resources (988, Crisis Text Line). Never crosses clinical boundaries or shares PHI.
This demo was built from scratch for Talkspace. Real logic for real scenarios.
Pulled Talkspace's help center articles, plan details, insurance coverage info, and therapy processes into the AI's knowledge base.
Created member-specific workflows for billing, insurance, therapist matching, session scheduling, and subscription management.
Built crisis detection, clinical boundary enforcement, and PHI protection guardrails critical for a mental health platform.
Ran 250 simulated member conversations across happy paths, edge cases, and adversarial scenarios with ~83% pass rate.
Connected to your actual member data. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox